Privacy Policy

Who we are

The Wee Cleaning Company ("we", "us", "our") is the data controller for this website and the services we provide. We are a cleaning business operating in Edinburgh and the Lothians.

If you have any questions about this policy or how we use your data, you can reach us at info@weecleaning.co.uk or by phone on 01968 424 022.

What this policy covers

This policy explains what personal information we collect when you use our website, get in touch, book a service, apply to the Wee Fresh Start Fund, or otherwise interact with us. It also describes how we use that information, who we share it with, and how long we keep it.

We aim to be straightforward. If you are ever unsure about anything here, please contact us.

Information we may collect

Depending on how you contact us, we may collect:

• Contact and identity - name, email address, phone number, postal address.
• Booking and service details - information you give us when you request a quote or book a clean, including property type, access and preferences.
• Fund applications - details you submit through the Wee Fresh Start Fund application form, including background and support needs, and photographs you upload where relevant.
• Messages - the content of emails you send us, and enquiries through our contact form.
• Technical data - limited information sent by your browser (such as IP address and basic technical details) when you use our website, including for security and spam prevention.

We do not ask for more than we need to provide the service you have asked for, or to meet a legal obligation.

How we use your information

We use personal information to:

• Respond to enquiries and provide quotes.
• Deliver cleaning services and manage bookings.
• Review and process Wee Fresh Start Fund applications in confidence.
• Send transactional emails related to your request (for example confirmations).
• Keep our website secure and protect against abuse (including spam and bots).
• Comply with the law where we are required to.

We rely on appropriate legal bases under UK data protection law, including: performing a contract with you; our legitimate interests in running a small business and keeping our website safe; and, where needed, your consent where we ask for it clearly.

Sharing your information

We do not sell your personal information. We do not use it for unrelated marketing lists.

We may share limited information with trusted service providers who help us operate the business, for example:

• Email delivery - our email provider (for example Mailgun) may process messages we send to you or receive from you.
• Security - Cloudflare Turnstile may process technical data when you submit forms, to help us block automated abuse.

These providers process data only on our instructions and under appropriate safeguards. We may also disclose information if we are required to by law or to protect our rights and the safety of others.

How long we keep information

We keep personal information only for as long as we need it for the purposes above - for example, to complete a job, handle enquiries, or meet accounting and legal requirements. If we no longer need it, we delete or anonymise it securely.

Cookies and similar technologies

Our website uses cookies and similar technologies for essential functions and security. For more detail, see our Cookie Policy.

Your rights

Under UK data protection law you may have the right to:

• Access your personal data.
• Correct inaccurate data.
• Request erasure in certain circumstances.
• Object to or restrict certain processing.
• Complain to the Information Commissioner's Office (ICO) if you believe we have not handled your data properly.

To exercise your rights, contact us using the details at the top of this page. We will respond within the timeframes set by law.

Changes to this policy

We may update this policy from time to time. When we do, we will adjust the "last updated" date at the top of this page. If the changes are significant, we will take reasonable steps to let you know.